Safe AI Adoption for Financial Services
​​​Helping financial services teams safely automate decision-heavy workflows, starting with lending, expanding to claims and underwriting. ​​
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Currently serving:
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Lending teams
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Expanding 2026: Claims, insurance, broader operations
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THE CHALLENGE:
Most mid-tier FS teams try:
→ Vendor pilots that don't integrate
→ Consultant reports with no clear roadmap
→ Internal builds stuck in compliance approval
18 months later: tens or hundreds of thousands of pounds spent, zero production deployments, leadership asking "where's our AI?"
The problem isn't the technology. It's knowing where AI is actually safe and valuable in your specific workflows.
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THE SOLUTION:
Not basic automation or black-box systems that regulators flag.
AI that can show its reasoning, that your team trusts, and that compliance approves.
Here's what I learned from nearly 20 years of transformation programmes across major banks:
There's work that needs expert judgment (complex credit decisions, edge cases, escalations). And there's work that just needs to be done consistently (eligibility checks, data validation, routing, completeness review).
That second category takes up 50-60% of an analyst's time, but it doesn't have to.
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TWO WAYS TO START:
1. Safe AI Workflow Readiness Assessment
(2-3 weeks, from £12K)
Full workflow audit, data readiness review, prioritised use cases, 12-month roadmap.
For teams who need strategic clarity on where AI fits safely.
2. Turntroop AI Pilot
(4-6 weeks)
Test AI on a controlled subset of decisions,
prove ROI in production-like environment.
For teams ready to test in a controlled way.
The approach that works: assessment first (strategic clarity), then pilot (proof of value), then scale.
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About Rola Aina
Rola Aina LLB (Hons), FCA is the founder of Turntroop and a former financial services transformation leader at HSBC, Credit Suisse, Santander, and Deloitte. With two decades of experience redesigning credit, risk, and operations processes, she now helps institutions adopt AI safely, balancing innovation with governance, transparency, and real-world workflow impact.